Legal

Terms of Service

Last updated: 3 August 2026

These terms are an agreement between you and Sentriment, Viale Cirene 4, Milan, Italy (“we”, “us”). By creating an account or using the service you agree to them.

1. The service

Sentriment ingests qualitative user feedback (via widget, REST API, connectors and imports) and analyzes it with AI: clustering into themes, sentiment and emotion scoring, summaries, alerts, quantified answers and related features. The service is currently in open beta: it is provided “as is”, features may change, and we do not yet offer a formal service-level agreement. We work hard to keep it fast and available, and we publish our reliability rather than promising it.

2. AI-generated analysis

Sentriment's themes, scores, summaries and answers are produced by AI. We engineer hard for accuracy — every model and prompt change passes an evaluation suite before it ships, and answers cite the underlying feedback so you can verify them — but AI output can be wrong, and we do not warrant its accuracy or completeness. The analysis is information to support your decisions, not a substitute for them: you remain responsible for what you decide and do based on it. Do not use Sentriment as the sole basis for automated decisions that produce legal or similarly significant effects on individuals.

3. Your account

• Provide accurate information and keep your credentials secure. You are responsible for activity under your account.
• You must be at least 18 and using Sentriment for business purposes.
• You can delete your account at any time from Account settings; deletion is permanent.

4. Your data

• It stays yours. You retain all rights to the feedback and data you send to Sentriment. You grant us only the license needed to process it to provide the service.
• And it must be yours to send. You represent that you have the rights — and, where needed, the consents — to submit the content you send us.
• We never use your data to train shared AI models.
• For personal data inside your feedback, you are the controller and we are your processor, as described in the Privacy Policy. You are responsible for having a lawful basis to collect that data from your users. A signed data-processing agreement is available on request.
• You can export your data (JSON) and delete it — including individual end-user erasure via the API — at any time.

5. Acceptable use

Don't use Sentriment to:

• process data you don't have the right to process, or violate any law;
• probe, overload or disrupt the service, or circumvent its rate limits and security measures;
• resell or white-label the service without our written agreement.

We may suspend accounts that violate these rules, with notice where practicable.

6. Pricing

Sentriment is free during the open beta. Current plan prices are published on the pricing page. When paid plans launch:

• 30 days' notice. Every workspace receives at least 30 days' notice, in-app and by email, before any billing starts — and nothing is ever charged without your explicit action.
• The beta discount is binding. Workspaces created during the open beta receive 50% off their first year on any paid plan, honored when billing launches.
• Doing nothing is safe. If you take no action by the end of the notice period, your workspace moves to the Free plan: new ingestion is limited to the Free tier's volume, nothing already analyzed is deleted, and export remains available.

During the beta we may apply reasonable usage limits to keep the service healthy for everyone; if you are close to one, we will tell you before it bites.

7. Intellectual property

The service, its software and its branding remain ours. Feedback you give us about Sentriment itself (we do drink our own champagne) may be used to improve the product without obligation.

8. Liability

To the maximum extent permitted by law: the service is provided without warranties during the beta; we are not liable for indirect or consequential losses — such as lost profits, revenue, goodwill or data, or the outcomes of business decisions made in reliance on the service — nor for failures caused by events beyond our reasonable control; and our aggregate liability for any claim is limited to the greater of €100 or the amounts you paid us in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot be excluded by law (including for willful misconduct or gross negligence).

9. If your use causes a claim

If a third party brings a claim against us because content you submitted infringes their rights, or because you used the service in breach of these terms, you agree to cover the reasonable costs and damages we incur dealing with it. We will notify you promptly and, where the law allows, let you lead the defense.

10. Termination

You may stop using the service and delete your account at any time. We may terminate accounts for material breach of these terms, or discontinue the beta with at least 30 days' notice and an export window for your data.

11. Governing law

These terms are governed by Italian law. Exclusive venue is the courts of Milan, Italy — except where mandatory consumer or local law grants you a different forum.

12. Changes

We may update these terms as the product evolves. For material changes we will notify account holders by email at least 14 days before they take effect; continued use after that constitutes acceptance.

Questions? hello@sentriment.com