Documentation
Make user feedback actionable
Sentriment ingests qualitative feedback from everywhere it lives, clusters it into themes by meaning, shows the MRR behind each theme and who stopped paying after reporting, and scores every user's health, so you act on what matters while it's still preventable.
The mental model
Ingest
widget · API · integrations · CSV
Enrich
redact PII · sentiment · type · language
Cluster
group by meaning into themes
Act
triage · alerts · health · customer value
Every path (the no-code widget, a Zendesk connector, a CSV, or a raw API call) feeds the exact same pipeline. PII is redacted before anything is stored, in the EU.
Pick your path
Five ways to get feedback flowing. Mix and match.
⌘The API→
One POST from your backend. The most flexible path, and the one that unlocks identity, traits, and everything downstream.
◳No-code widget→
Paste one line into your site and a feedback button appears. Best for getting live in five minutes.
⟿Connect a tool→
Pull App Store reviews and Intercom/Zendesk tickets automatically, with no engineering.
▤CSV import→
Bring your feedback history in with a guided column-mapping wizard.
☏Sales calls→
Connect Granola, upload or send call transcripts. Each signal is the passage the customer said it in, linked to that moment of the call.
Explore the product
What Sentriment does once the feedback is in.
✦Clusters & triage→
Themes ranked by volume, the customer value behind them, and momentum, with a triage workspace.
❝Ask & tracked questions→
Ask anything in plain English and get a cited, quantified answer that tracks over time.
♡User Health→
An explainable 0–100 health score per user, synced back to Mixpanel and Amplitude.
◈Customer value→
Send what each user pays from your server, and every theme, user and alert shows the money behind it.
▤Reports→
Build saved charts of any slice of feedback, filterable by trait and metadata.
◔Alerts→
Slack and email alerts the moment a theme spikes, regresses, or a user turns at-risk.
Set it up well
The decisions that make Sentriment worth far more.
⌾Users & identity→
Tie feedback to real people by userId and email: why it matters, how it works, and the API endpoints.
★Best practices→
A playbook for implementing Sentriment well and getting business value from it.
Ready to start?
The Quickstart gets you from an empty project to your first analyzed feedback in ten minutes.