Connectors
Pull reviews and tickets from the App Store, Intercom, and Zendesk automatically.
Connectors pull feedback from where it already lives — no engineering, no widget. Sentriment syncs every 15 minutes, deduplicates, and runs each item through the same pipeline as live feedback. Connect them under Sources in the dashboard.
App Store
#Point it at your app's numeric ID and store country, and Sentriment ingests your reviews — star rating and country ride along as metadata, so you can slice themes by rating or region. Reviews are pseudonymous, so App Store feedback stays anonymous by design.
Intercom
#Connect with an access token (Settings → Developers in Intercom). Sentriment reads conversations, joins each to the contact's email, and analyses the message body. A contact you've never seen becomes a shadow user — the moment your app identifies that email, their chats merge into their real profile.
Zendesk
#Connect with your subdomain, an agent email, and an API token. Sentriment reads tickets and sideloads each requester so it can join tickets to your users by email. If you sync your own user IDs into Zendesk, enable “requester external_id is our user ID” at connect time for a direct join — no email needed.
Identity from support tools
#This is where email pays off
Support tools are exactly why identifying users by email matters. With email flowing from your app and your help desk, a customer's tickets and in-app feedback land on one profile with one health score. Without it, they fragment into separate “users”.
Each connector has a “create users from contacts” toggle if you'd rather ingest the text without building user profiles from support contacts. The ignore list under Settings → Identity keeps your own staff and shared inboxes out of the user list.