Sentriment
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Quickstart

From zero to your first analyzed feedback in ten minutes.

Choose how feedback comes in

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Everything you send lands in the same pipeline (redaction, sentiment, type, language, clustering), so start with whichever path is least work for you:

⌘The API→

Send feedback from your backend with one POST. It's the most flexible path, and the one that unlocks identity, traits, and everything downstream.

◳The widget→

A no-code feedback button you paste into your site in one line.

⟿Connectors→

Pull reviews and tickets from the App Store, Intercom, and Zendesk automatically.

▤CSV import→

Bring your feedback history in with a guided column-mapping wizard.

☏Sales calls→

Turn sales and renewal calls into signals linked to the moment they were said: what is extracted, what is kept, and the three ways a transcript gets in.

The rest of this page uses the REST API because it's the most explicit. Grab a secret key from Settings → API keys. It starts with sk_ and is shown once.

Send your first feedback

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Verify the key, then post an item. You get a 202 back instantly. Analysis runs asynchronously and is usually ready in 2–5 seconds.

1 · Verify your key
curl https://app.sentriment.com/api/v1/ping \
  -H "Authorization: Bearer sk_live_…"
2 · Submit feedback
curl -X POST https://app.sentriment.com/api/v1/feedback \
  -H "Authorization: Bearer sk_live_…" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: order-4231-note" \
  -d '{
    "text": "Checkout freezes when I apply a coupon",
    "userId": "usr_123",
    "email": "dana@acme.com",
    "metadata": { "plan": "pro", "page": "/checkout" }
  }'

Pass email now, thank yourself later

Sending email alongside userId lets Sentriment stitch this person together with their Intercom and Zendesk tickets automatically. See Identifying users.

Read the analysis

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List your feedback back and you'll see each item enriched with sentiment, a type, emotions, detected language, and the cluster it was grouped into.

3 · Read it back
curl "https://app.sentriment.com/api/v1/feedback?limit=1" \
  -H "Authorization: Bearer sk_live_…"

# → per item: sentiment, type, emotions, language, clusterId

That's the whole loop. Open the dashboard and the item is already in the Feed, its theme forming in Clusters, and the user appearing under Users.

Where to go next

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◇Core concepts→

Feedback, clusters, end users, health, questions, webhooks: the whole vocabulary.

⌾Users & identity→

Tie feedback to real people by userId and email: why it matters, how it works, and the API endpoints.

★Best practices→

A playbook for implementing Sentriment well and getting business value from it.

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